My telephone statement is showing a number I am not familiar
with.
The current numbers and tariff for the EM2001-AUK:
|
|
Costs |
|
Number used |
Initial
Registration |
|
15p + local per minute |
|
0911 343 0003 |
Subsequent
Registration |
|
12p + local per minute |
|
0901 171 0021 |
Email |
|
20p per call |
|
0901 767 5092 |
Code
Update |
|
12p + local per minute |
|
0901 171 7005 |
SMS |
|
50p per call |
|
0901 014 9965 |
Greeting
Cards |
|
50p per call |
|
0901 014 9981 |
MWN
ping |
|
No Charge (incoming) |
|
020 7763 9940 |
Amsurf |
|
5p per minute |
|
0844 855 5023 |
4
day Games |
|
50p per call |
|
0901 014 9977 |
4
week Games |
|
£1 per call |
|
0901 292 0013 |
E-mailer
Plus Ringtones |
|
£1.50 per minute |
|
0907 788 0031 |
Advert
Collection |
|
Free Of Charge |
|
0808 902 2707 |
[Back To Questions]
Can I prevent my unit from checking for email?
When you install and register the e-m@iler phone, it is
set to polling every 24 hours. This is the factory setting
of the e-m@iler, which is explained to you on the IMPORTANT
label on the carton box and also the label attached to
the Instruction Book pack. This means that the phone will
dial out once every 24 hours to check for email (approximately
30 calls per month). From the 1st March 2006 thereafter,
the number used is 0901 767 5092 and the charge for the
call is always 20p, regardless of duration or time of
day. As stated on the label, the polling setting can be
changed at the unit to suit individual preference; details
are within your user guide.
All of our e-m@iler products are sold below cost price
and are subsidised by the email service and the free-of-charge
display of adverts on the machine's screen. As a result
of this, an e-m@iler plus cannot be used (not even to
make a telephone call) until it is registered with an
email address. Note that the email service cannot be stopped.
Please remember that every time you connect to the server
either to send an email or by pressing the EMAIL SEND
button down for 5 seconds (to collect an email or check
for email) there will be a 20p charge incurred.
Please note that you can check your outgoing Call Log
by pressing and holding down the OFFICE (CALL LOG) button
for 5 seconds. This will give you a list of the last 12
outgoing calls. If a call has been made to the email server,
the entry "Email Service" will show in the Call
Log.
[Back To Questions]
I’m having problems sending and/or receiving emails.
There are a number of possibilities why this could be
happening. The sequence that the unit follows when connecting
to the email server is displayed on the unit: "Dialling
for email", then "Checking email" followed
by "Sending / Collecting email".
So the checklist is:
Is the unit connecting to the server?
If it says "Dialling for email" and
then reverts back to the ‘clock’ screen, then
there is a connection problem to the server. Ensure that
are not call restrictions on the line and the lead is
connected securely.
Are all messages not being sent
or just 1 or 2?
If it gets to "Sending email", check
to see if the message has actually gone by pressing the
READ EMAIL button (when on the ‘clock’ screen)
and viewing the list of messages you have tried to send
– do they have an arrow, an hourglass or a cross
beside them? If an arrow, then it has been sent. If an
hourglass, then leave it to retry later (this will happen
in about 30 minutes). If a cross, then delete the message,
re-compose and resend it. It would also be good if you
could try sending it to a different address to ensure
the problem is not at the recipient’s side.
Ensure that the email address is
correct.
Whereas a postal letter will invariably be received
by the recipient if you forgot to put the full postcode
or mis-spelt the street name, sending an email is not
as forgiving. The email address needs to be 100% perfect
to be sent to the correct person.
You are not receiving emails.
If you are expecting a specific email then you
need to check that it has been a) sent, and b) correctly
addressed. We would also suggest that you ask someone
to send you a message from a different email location.
If you are not receiving email at all (knowing that many
have been sent to you from different email addresses)
then there may be a problem receiving. Firstly, ensure
that you have sufficient memory space on your unit to
receive them (i.e. the unit does not say "Memory
Low" on the screen). There may be one email blocking
the rest from coming through from your mailbox. If you
have access to the internet on a PC, then you can access
your mailbox via www.amserve.com. You will need to enter
your username and password (this can be found on your
personal page – press the SETUP button then option
6). From there you can view all emails at your mailbox
waiting to be collected. These can be deleted if necessary.
[Back To Questions]
How do I de-register the unit?
You need to delete all accounts from the unit.
Press the SETUP button on the mailboard and select option
6 (Personal Details). You will then see that selecting
option 3 deletes the account. Follow the screen prompts.
Please note, once the unit does not have a valid active
email account registered, you will not be able to access
any other feature.
Once all email accounts have been deleted, you need to
disconnect the e-m@iler unit from the telephone line and
the power supply.
[Back To Questions]
The display is showing "Hold down [EMAIL] button
to restore service"
and none of the e-m@iler functions work. What does this
mean?
The e-m@iler has detected a problem which has prevented
it from making email calls for a number of days (e.g.
it is not connected to a suitable telephone line or exchange).
Please ensure that there are no call restrictions on your
line preventing you from dialling numbers prefixed 09xx.
Make sure all telephone connections and settings are OK,
then hold down the EMAIL button (for approx 5 seconds)
until "Dialling for email" is displayed. Once
the unit completes a successful email session, all services
will be restored.
[Back To Questions]
My unit just beeps whenever I try to do something on it.
If there is a message on the screen that says "Hold
down [EMAIL] button to restore service" then see
the question above in the list. Otherwise the unit’s
functions need to be reset. Simply remove the power supply
unit for 60 seconds and then replace and switch on. Note
that you will not lose any personal information, but the
date and time will need to be corrected (see user guide).
[Back To Questions]
I need to replace my keyboard/power supply/leads/handset
for my e-m@iler.
To purchase replacement parts, please contact the e-m@iler
spares agent, Key Electronics on 0870 240 3898.
[Back To Questions]
Which printers will work with my e-m@iler?
Unfortunately very few printers will work with your e-m@iler
– the current models we recommend for the e-m@iler
Plus are the Epson Stylus D78 and D88.
[Back To Questions]
My screen is blank – what can I do?
First, double check that power is being applied to the
unit (check if you can hear a dialling tone). If power
is being received, it is likely that there is a fault
with your LCD screen. As this cannot be removed from the
unit it would deem the unit faulty. Please return the
unit to the store if it is within its 12-month warranty
period.
[Back To Questions]
My backlight stays on after 10pm.
The backlight will remain lit whilst adverts are being
displayed. Please delete all adverts from the unit and
the light will go out after 5 minutes.
[Back To Questions]
Where can I buy an e-m@iler?
The e-m@iler product range has been discontinued so stock
levels within the retailers have quickly dwindled. Possible
stockists of the unit will be either Tesco's or Dixons.
[Back To Questions]
My unit is on Demo Mode and the telephone will not work.
Demo mode indicates that the unit is not sensing a telephone
line. Please check that the leads are connected and press
the SHIFT and PRINT buttons together on the mailboard.
Should this fail, try another telephone in the telephone
socket to see if the socket is functioning.
[Back To Questions]
Can I connect broadband to an e-m@iler?
No. The broadband service will give you an internet service
for a PC; the e-m@iler is a stand alone unit and is a
separate connection to broadband. If you have broadband
on your line, the e-m@iler will need to be connected to
the telephone line via an ADSL filter; this will be supplied
to you by your internet provider.
[Back To Questions]
My caller display is not working.
Please ensure that you have subscribed to caller display
with your telephone line provider. If you have other phones
that are CLI enabled – does the number appear on
that telephone? If so, press SETUP 2, then press option
6 to select the correct BT / Cable option. Press STORE
to store the setting.
[Back To Questions]
My phone rings once/twice on a regular basis and no-one
is there,
the caller's number is 020 7763 9940.
This is the email server sending notification that an
email has been received within your mailbox. You would
have requested this feature (normally at the registration
of the email account).
To remove this notification press SETUP 8 then 3, then
press N for No and follow the screen prompts.
If you have disposed of your e-m@iler but are still receiving
these rings, please email us using the 'Email Your Question'
button above and let us know your telephone number and
known / previous Amserve email addresses.
[Back To Questions]
My phone is not ringing, but other phones in the home
are.
Please ensure that the original phone lead is attached
to the e-m@iler as this has been specifically designed
for the unit. A conventional phone lead will not work.
If correct, try in another phone socket within the home,
preferably the main (or master) socket, free from double
adapters and telephone extension leads.
[Back To Questions]
I cannot dial out.
Please ensure the original telephone lead is securely
fastened, free from double adapters and telephone extension
leads.
[Back To Questions]
How can I stop receiving junk (spam) mail?
Email is one of the most convenient, cost effective methods
of communication in existence. However, hundreds and thousands
of marketers also use the system to send written communications
to desktops; these unexpected, unsolicited and unwanted
emails are the equivalent of Junk Mail and are commonly
referred to as spam. As you know, unsolicited mail affects
all email communication networks, not just ours, including
major service suppliers such as Microsoft.
Spammers use automated systems to trawl round the Internet,
looking at millions of pages and scooping up all the email
addresses they find. They then add these email addresses
to their mailing lists, which get re-sold and re-sold
- and you get more and more spam.
Reports indicate that the global ratio of spam in email
was 1 in 2 (50%) in 2004.
If you try to "unsubscribe" to unsolicited mailing,
your request will usually be at best ignored.
At worst, you have told the spammers that your address
is valid, and you'll get even more spam.
However, we are doing our utmost to minimise the receipt
of junk mail and have incorporated a method of filtering
many spam messages from Amserve mailboxes. It is one of
the most advanced anti-spam facilities available - provided
by SpamHaus (see www.spamhaus.org). By using a set of
rules it has shown to cut out around 85% of incoming spam
email.
It is recommended that you set up an address that is over
8 characters and ideally incorporates dots or dashes and/or
numbers. This doesn't have to be impersonal - just an
adaptation of your existing address. We normally suggest
adding your door number to the address, for example changing
from jbloggs@amserve.com to jbloggs.34@amserve.com. This
will make it more difficult for spammers to guess your
email address.
[Back To Questions]
How do I change my email address?
The process for changing the email address is done in
2 stages. Firstly, adding a new address; secondly, deleting
your original address.
To add a new address:
Press SETUP on your mailboard, select option 8, then 1
and follow the on screen instructions.
To delete your original address:
From the clock screen, press SETUP, select option 6, select
the original account (normally option 1) and then option
3 will allow you to delete this account.
[Back To Questions]
The display is showing MEMORY LOW. What shall I do?
The memory of the e-m@iler is used by three sections of
the unit – email, VoiceMail and Address Book entries.
If any one of these sections is heavily populated, then
it will restrict the other two and the MEMORY LOW message
will appear when the used memory is nearing capacity.
Delete any addresses, old emails or VoiceMail messages
you no longer require. Note, until you do this, email
and VoiceMail will not work. If all have been deleted
and the message remains, then email us using the 'Email
Your Question' button above.
[Back To Questions]
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